The Punjab Government would start the first of its kind online ‘Janta Darbar’ (Department of Water Supply and Sanitation), which would be held on February 6. If the residents of state’s villages are facing any problem regarding the supply of clean water and sanitation or they want to file a complaint, they can register their complaints online. In the ‘Janta Darbar’, grievances would be heard by Water Supply and Sanitation Minister Bram Shanker Jimpa. All senior officers of the department and district officers would also be present with the minister.
Bram Shanker Jimpa said that as per the instructions of Chief Minister Bhagwant Mann, the first state-level online ‘Janta Darbar’ will be organized on February 6 from 11.30 am to 2 pm. He said that this ‘Janta Darbar’ would be organized every 15 days so that government services can be provided to the people at their doorsteps as promised by the Punjab government. The guidelines have been issued to all head quarter/district officers and employees for ensuring the success of this event.
Jimpa also said that the Punjab Government led by CM Bhagwant Mann is working assiduously to ensure that people of the state get clean and quality drinking water and has been making all out efforts in this direction. Apart from this, many schemes have been launched by the Punjab Government to ensure sanitation in the villages.
Water Supply and Sanitation Department Head Mohammad Ishfaq has already issued the procedure regarding filing complaints in ‘Janta Darbar’. He informed that the WSS Minister Bram Shanker Jimpa will attend this event at Chandigarh, in which all Chief Engineers will also participate. Apart from this, Superintending Engineers and Executive Engineers would attend ‘Janta Darbar’ online from their respective offices.
Procedure for filing complaint:
Citizens who want to lodge a complaint can connect online at the link https://headdwss.my.webex.com/headdwss.my/j.php?MTID=mb93a5a19bb8a03372346bce9780ae495. Apart from this, they can also be connected through WebExMeeting number: 2642 015 6498 (Password: 1234). Those who want to convey their grievances before the Minister should register their grievances in advance so that the complaint can be properly resolved by the Minister after analyzing it before the meeting.
Advance complaint can be lodged on toll free number- 1800-180-2468 or email dwsssnkhelpdesk@gmail.com or website dwss.punjab.gov.in/Citizen Corner Register Online Complaint. (If there is any technical problem while filing the complaint then it can be sent to the given email)
It is pertinent to mention that the citizens will wait in their virtual waiting room during the ‘Janta Darbar’. Citizens will come one by one on the basis of the priority of the registered complaints and after listening to the complaints, the minister will make every effort to solve them on the spot. Only after solving the first complaint, the next complaint will be heard. If a complainant does not want to wait or if the meeting time runs out, he/she can lodge his complaint later on, at the toll free number/email/website.
